Warranty | AVA Lighting - Quality lighting for the home
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Warranty

All products at AVA Lighting come with a 24-month warranty in accordance with Bulgarian law.

What the warranty covers

The warranty is valid only in the event of a manufacturing defect.

What it does not cover

  • Included accessories and consumables, unless the manufacturer expressly warrants them.
  • Damage from improper use, dropping, impact or moisture ingress.
  • Damage from improper storage or poor power supply.
  • Damage from natural disasters or other external factors.
  • Repairs carried out by unauthorised persons.

How to file a claim

  1. On receipt, inspect the goods and make sure they match your order and have no visible damage.
  2. In case of a defect, contact us at store@ava-lighting.com or +359 877 259 295.
  3. Provide the item in its original packaging, together with the original sales document or a copy of the invoice.
  4. Where applicable (built-in and hardwired fixtures), also enclose an installation report from a qualified electrician.

Full warranty terms are part of our Terms and Conditions.